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I have used similar packages before but the support was so restrictive that effectively I wasn’t allowed to manage my staff, how is this different?

Many companies provide Legal Expense Insurance (LEI) which quite often is a telephone support service. The problem inherent with LEI policies is that in effect to benefit from the insurance, the insured basically delegates the decision making on HR issues to an often very cautious adviser. In most LEI policies, the interests of the adviser are aligned to the insurer, rather than the insured, which can mean that extremely cautious advice is given, in order to protect the interests of the insurer.

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